IT Support Specialist

Post Date: September 13, 2013

Miller Thomson LLP is one of Canada’s fastest growing national business law firms, with more than 450 lawyers working in offices located in Vancouver, Calgary, Edmonton, Regina, Saskatoon, London, Kitchener-Waterloo, Guelph, Toronto, Markham and Montréal. We strive to offer each team member a great challenge, competitive compensation/benefits, employee perks, an emphasis on wellness plus a positive, collegial work environment.

We are seeking an enthusiastic, responsible and organized IT Support Specialist to join our IT team. This role will be based in our Toronto office, however occasional travel to our other Ontario offices may also be required.

Responsibilities include providing first level support to the end user community for all Firm standard applications and hardware provisions. This role is a combination of telephone, email, desk side and remote support. The candidate will work alongside fellow Help Desk staff members nationally and escalate issues to other IT Department staff, as required.

Your qualifications should include:


  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Work well within a team
  • Excellent troubleshooting ability
  • Superior ability to learn new concepts, products and technologies
  • Professional attitude and appearance
  • Bilingual in English and French preferred

Technical Knowledge: (preferred but not required)

  • Lotus Notes
  • Microsoft Windows 7
  • Microsoft Office
  • Autonomy iManage Desksite
  • Printer knowledge (Xerox, HP)
  • Dell, HP, Apple, Blackberry hardware
  • Practice specific legal applications


This position requires the person to work shifts Monday to Friday within the 7:30 a.m. to 6:00 p.m. range.  Rotation in after hours support will be required, as well as overtime, depending on projects and deadlines.

Our ideal candidate is proactive, creative and always exploring ways to improve efficiencies and meet the needs of employees and clients.

If you are interested in this position, please forward your resume, quoting the above job title and office location, to:

Attn: Help Desk Manager
Miller Thomson LLP
Scotia Plaza
40 King Street West, Suite 5800
P.O. Box 1011
Toronto, ON M5H 3S1
Fax: 416-595-8695

While we thank all applicants for their interest, due to the volume of applicants, only those selected for an interview will be contacted. No agencies please. 

Miller Thomson LLP is an equal opportunity employer and encourages applications from all qualified candidates including women, aboriginal peoples, visible minorities and people with disabilities.