Help Desk Support Specialist

Miller Thomson LLP is one of Canada's fastest growing national business law firms, with more than 470 lawyers working in offices located in Vancouver, Calgary, Edmonton, Regina, Saskatoon, London, Kitchener-Waterloo, Guelph, Toronto, Markham and Montréal. We strive to offer each team member a great challenge, competitive compensation/benefits, employee perks, an emphasis on wellness plus, a positive, collegial work environment.

We are seeking a responsible and organized Help Desk Support Specialist to join our IT team. This role will be based in our London office but will also support the Kitchener-Waterloo office.

Responsibilities include providing first level support to the end user community for all Firm standard applications and hardware provisions and also provide hands on technical support, including remote support if needed. 

This role is a combination of telephone, e-mail, and desk side support across all of the Firm’s locations.  The candidate will work alongside fellow Help Desk staff members nationally and escalate issues to other IT Department staff, as required.

Qualifications

General:

• Excellent oral and written communication skills
• Work well within a team-oriented environment
• Excellent troubleshooting ability
• Superior ability to learn new concepts, products and technologies
• Bilingual (English/French) considered an asset
• Post-secondary education in computer science or equivalent college related diploma
• 2-3 years experience in customer service

Technical

• Knowledge of Microsoft Windows XP and Microsoft Office
• Lotus Notes
• Experience with installation, set-up and troubleshooting of desktop and mobile computing technologies as well as Blackberry handheld devices
• Experience with Document Management Systems (Interwoven, Workshare, etc.)
• Printer knowledge (Xerox, HP)
• Practice specific legal applications (Summation, TimeMap, etc.)

Hours

This position requires the person to work from 9:00 a.m. to 5:00 p.m., Monday to Friday. However, depending on projects and deadlines, overtime will be required.

Travel

This position is mainly based in London. However, occasional travel to Kitchener-Waterloo (and/or Guelph) will be required.

Our ideal candidate is proactive, creative and always exploring ways to improve efficiencies and meet the needs of employees and clients.

If you are interested in this position, please forward your resume, quoting the above job title and office location, to:

Attn: Talent Management Specialist
Miller Thomson LLP
Scotia Plaza
40 King Street West, Suite 5800
P.O. Box 1011
Toronto, ON M5H 3S1
Fax: 416-595-8695
E-mail: recruitment@millerthomson.com

While we thank all applicants for their interest, due to the high volume of applicants we receive, we are unable to respond to queries individually and only those selected for an interview will be contacted. No phone calls or agencies please.

Miller Thomson LLP is an equal opportunity employer and encourages applications from all qualified candidates including women, aboriginal peoples, visible minorities and people with disabilities.